Interesting ideas.

I’d suggest that the virtual circuit of AI based insights resulting in improved customer experience and thus leading to monopolisation is unlikely in the real world.

This is because: several companies will have AIs working for their own ends. Different organisations go after different niches — and thus will have slight overlaps over each other.

e.g. Widgit producers (let’s pick a widget type…say Smart TVs) will choose to differentiate by cost, build quality, support plans etc… this would mean that in the entire Widgit market — the company with the lowest price might have 50% of the market’s sales volume, and the one with build quality will have 20%. However, margin-wise — the numbers might be reversed.

Finally — rather than a monopoly, I’d imagine the world of the future would reach more of a nash equilibrium in an oligarchic market.